Everything we make is printed to order for your café. Here’s what to expect once you’ve placed an order.
Delivery
How long does production take?
All products are made to order. Please allow 2–3 working days for production before your order is dispatched. Shipping times start once production is complete.
Which delivery options do you offer?
- Royal Mail Tracked 24: £6.05. Aims to deliver the next working day after dispatch, with tracking and a photo on delivery.
- Royal Mail Special Delivery by 1pm: £10.35. Guaranteed delivery by 1pm the next working day after dispatch.
Delivery aims don’t apply to certain remote postcodes.
Where do you deliver?
We currently ship within the UK via Royal Mail. International options may be added later.
Orders and customisation
What can I personalise?
You can add your own text, such as your café name, table numbers or a short message, and choose from the colours offered on each product. Please check your text carefully before ordering, as items are printed exactly as entered.
Can I cancel my order?
Orders can be cancelled free of charge within 2 hours of being placed. Once production has started, cancellations aren’t possible.
Returns
Can I return an item?
Because every item is customised, we can’t accept returns or offer refunds for change of mind once production has started.
What if something arrives damaged or wrong?
If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and clear photos. We’ll reprint or refund the affected item at no extra cost. This doesn’t affect your statutory rights.
Still have a question?
Email 3d@onthetable.shop or use our contact page. You can also read our full Shipping Policy and Refund & Returns Policy, or browse our Custom Café Essentials.